Return Policy

Important. This Site does not sell, ship or process payments for Jetterix. All orders are placed and fulfilled on the merchant's official website, so returns and refunds are handled directly by the merchant. The terms below summarise the merchant's policy and your statutory rights — the merchant's published policy at checkout always applies.

1. 30-day money-back guarantee

The merchant offers a 30-day money-back guarantee from the date of delivery. To qualify, items should be unused and in their original packaging. Refunds are typically processed within 14 days of the merchant receiving the returned item.

2. Your statutory cancellation right (UK & EU)

If you are a consumer in the UK or EU buying at a distance, you have a legal right to cancel within 14 days of receiving the goods, without giving a reason, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive (2011/83/EU). You then have a further 14 days to return the item. This statutory right is in addition to the merchant's 30-day guarantee.

3. Faulty or incorrect items

If your item arrives damaged, faulty or not as described, you are entitled to a repair, replacement or refund under consumer law. Contact the merchant's support promptly with your order number and photos of the issue.

4. How to start a return

• Locate your order confirmation email from the merchant.
• Contact the merchant's customer support using the details in that email to request a return authorisation and return address.
• Return the item as instructed within the applicable window, keeping proof of postage.

If you cannot reach the merchant, email us at support@nexterix.shop and we will help point you to the correct contact.

5. Return shipping costs

Unless the item is faulty or incorrect, the cost of return postage is usually the customer's responsibility. Check the merchant's policy at checkout for details.